Contact - God Of Wins

Welcome to the God Of Wins Contact page. We understand that clear communication channels are essential for providing our players with the exceptional gaming experience they deserve. Our dedicated support team is available around the clock to address your inquiries, resolve issues, and ensure your time with us is enjoyable and hassle-free. As a licensed and regulated online casino, we are committed to maintaining transparent and accessible communication with all our players.

Customer Support Channels

At God Of Wins, we offer multiple ways to reach our support team, ensuring you can always connect with us through your preferred method of communication:

Live Chat Support

Our 24/7 Live Chat service provides instant assistance for all your queries. Simply click the chat icon in the bottom right corner of any page on our website to connect with a support representative immediately. Average response time: under 30 seconds.

Email Support

For detailed inquiries or matters that are not urgent, you can reach our support team via email:

• General Support: [email protected]
• Account Verification: [email protected]
• Payment Inquiries: [email protected]
• Responsible Gambling: [email protected]
• Complaints Department: [email protected]

We aim to respond to all email inquiries within 24 hours.

Telephone Support

For players who prefer speaking directly with our support team:

• International: +44 123 456 7890
• Toll-Free (UK): 0800 123 4567

Telephone support hours: 08:00 - 00:00 GMT, 7 days a week.

Physical Address

God Of Wins is operated by Fortuna Gaming Ltd, licensed and regulated by the Malta Gaming Authority.

Registered Office:
Fortuna Gaming Ltd
The Cornerstone Complex
Level 3, Suite 3
16 High Street
Sliema, SLM 1549
Malta

Registration Number: C12345

Gaming License Number: MGA/B2C/123/4567

Support Hours & Availability

We understand that online gaming never sleeps, which is why our support services are designed to be available whenever you need them:

• Live Chat: 24 hours a day, 7 days a week, 365 days a year
• Email Support: 24 hours a day, 7 days a week
• Telephone Support: 08:00 - 00:00 GMT, 7 days a week

Our support team is fluent in the following languages:

• English
• German
• French
• Spanish
• Italian
• Russian
• Finnish
• Norwegian

Complaint Resolution Process

At God Of Wins, we take all player concerns seriously and have established a structured complaint resolution process:

1. Initial Contact: Submit your complaint through any of our support channels, providing all relevant details.
2. Acknowledgment: You will receive confirmation of your complaint within 24 hours.
3. Investigation: Our team will thoroughly investigate your issue, which may take up to 72 hours for complex matters.
4. Resolution: We will provide a detailed response with our proposed resolution.
5. Escalation: If you are not satisfied with the resolution, you can request escalation to our management team.
6. External Resolution: If we cannot reach a mutually satisfactory resolution, you have the right to contact our licensing authority, the Malta Gaming Authority.

Alternative Dispute Resolution

If you wish to pursue an independent review of your complaint, you may contact our designated Alternative Dispute Resolution (ADR) provider:

eCOGRA
Website: www.ecogra.org
Email: [email protected]

Responsible Gambling Support

If you have concerns about your gambling habits or need assistance with responsible gambling tools:

• Email our dedicated responsible gambling team at [email protected]
• Use the live chat feature and request to speak with a responsible gambling specialist
• Call our support line and ask for the responsible gambling department

For immediate support with gambling-related issues, we recommend contacting one of these independent organizations:

• GamCare: www.gamcare.org.uk | +44 0808 8020 133
• Gambling Therapy: www.gamblingtherapy.org
• BeGambleAware: www.begambleaware.org | +44 0808 8020 133

Business Inquiries

Affiliate Program

For information about our affiliate program and partnership opportunities:

• Email: [email protected]
• Visit our Affiliate Program page

Media & Press

For media inquiries, press kits, or interview requests:

• Email: [email protected]

Legal Notices

For legal notices or formal communications, please send correspondence to our registered address or via email to [email protected].

All communications sent to God Of Wins may be recorded for quality assurance, training purposes, and to maintain accurate records of interactions. By contacting us, you consent to the recording and storage of communications in accordance with our Privacy Policy.

Data Protection Officer

For inquiries related to data protection, GDPR compliance, or to exercise your rights regarding your personal data:

Data Protection Officer
Email: [email protected]
Address: The Cornerstone Complex, Level 3, Suite 3, 16 High Street, Sliema, SLM 1549, Malta

Feedback & Suggestions

We are constantly striving to improve our services and value your input. If you have suggestions, feedback, or ideas on how we can enhance your experience at God Of Wins, please share them with us at [email protected].

Last Updated: May 15, 2023

Disclaimer: God Of Wins operates under the laws of Malta and is licensed by the Malta Gaming Authority. Gambling can be addictive. Please play responsibly. Players must be 18+ years of age (or the legal gambling age in their jurisdiction, whichever is higher).